GAMBARAN KEPUASAN MASYARAKAT TERHADAP TENAGA KESEHATAN PELAYANAN COVID-19 DI KABUPATEN SUMBAWA

Authors

  • Rusmayady STIKES Griya Husada Sumbawa

Keywords:

Covid-19, Tenaga Kesehatan, Kepuasan Masyarakat

Abstract

The level of patient satisfaction with hospital services in Indonesia during the Covid-19 pandemic has not yet reached the minimum service standard.Hospital readiness and preparedness in the face of the Covid-19 pandemic are needed to achieve quality services so as to increase patient satisfaction. The purpose of this study was to find out the description of community satisfaction with health workers for Covid 19 services in Sumbawa Regency in 2021. The type of research used was qualitative. Data collection techniques using in-depth interviews. The informants in this study were Covid-19 patients. The results showed that the community was satisfied with the services provided by health workers in terms of service procedures, friendliness, comfort and discipline of health workers.

References

Kadi, N., Engkeng, S., Kolibu, F., 2021. Gambaran Persepsi Masyarakat Terhadap Pelayanan Kesehatan RSUP Ratatotok-Buyat Di Kabupaten Minahasa Tenggara Pada Masa Pendemi Covid-19

Nursalam. (2014). Manajemen Keperawatan Aplikasi dalam Praktik Keperawatan Profesional (4 ed.). Jakarta: Salemba Medika.

Sisdiyantoro, KrisandanEniMinarni.(2021). KualitasPelayananKesehatanTerhadapKepuasanPasienMasaPandemi Covid-19 BerdasarkanProtokolKesehatan.Volume 8 No. 2.Hal 91-104.

World Health Organization (WHO). (2020). Materi Komunikasi Risiko COVID-19 untuk Fasilitas Pelayanan Kesehatan. In. Western Pacific Region.

Published

2022-11-06

How to Cite

Rusmayady. (2022). GAMBARAN KEPUASAN MASYARAKAT TERHADAP TENAGA KESEHATAN PELAYANAN COVID-19 DI KABUPATEN SUMBAWA. Jurnal Kesehatan Dan Sains, 5(2). Retrieved from http://jurnal.lppmstikesghs.ac.id/index.php/jks/article/view/108